Careers at Clarity Telecom
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Your Future Starts Here
At Clarity Telecom, we believe that great people drive great businesses.
We’re always on the lookout for talented, passionate individuals who want to make an impact in the telecoms industry. Whether you’re a seasoned professional or just starting out, we offer exciting opportunities to grow, innovate, and succeed.
Innovative Environment
Be part of a forward-thinking company shaping the future of telecom solutions.
Career Growth
We invest in our people with ongoing training, mentorship, and career development.
Supportive Culture
Work in a collaborative and dynamic team that values your ideas and contributions.
Competitive Benefits
Enjoy a range of perks, inclusing flexible working, performance bonuses, and more
Explore our latest opportunities and take the next step in your career with Clarity Telecoms.
Current Job Openings
Don’t see the right role for you?
We’re always interested in hearing from talented individuals.
Send your CV and cover letter to support@claritytele.com and tell us how you can make a difference at Clarify Telecom.
Technical Helpdesk Agent - VoIP & Telecoms
Belfast, in person
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Full-time
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Permanent
Salary:
£27.5K per year
Requirements:
– Proven experience working in a technical support role or customer support role, preferably in a VoIP or telecommunications environment.
– Experience with ticketing systems (Jira Service Desk preferred).
– Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
– Strong problem-solving and analytical skills with a keen attention to detail.
– Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
– Knowledge of cloud-based VoIP solutions
– Strong understanding of VoIP protocols (SIP, RTP, TCP/IP) and telecommunications concepts (PBX, PSTN).
– Familiarity with VoIP hardware and software solutions (Deskphones, Dect, Softphone etc.).
– Proficiency in network troubleshooting and diagnostic tools (Wireshark, Ping, Traceroute).
– Familiarity with remote desktop support tools (TeamViewer, AnyDesk, Remote Desktop Protocol).
– Certifications such as CCNA or VoIP-specific certifications are a plus.
– Understanding of ITIL framework and best practices in IT service management.
About the role:
We are seeking a technically proficient individual to join our team as a Technical Helpdesk Agent specialising in VoIP (Voice over Internet Protocol) and Telecoms. The ideal candidate will possess a solid understanding of VoIP technologies, telecommunications systems, and excellent troubleshooting skills to provide top-notch technical support to our clients.
Responsibilities:
– Provide first-line technical support to clients via phone, email, or ticketing systems regarding VoIP and telecommunications issues.
– Diagnose and resolve technical issues related to VoIP hardware, software, and network connectivity.
– Assist clients with configuring and troubleshooting VoIP phones, routers, switches, and related equipment.
– Collaborate with internal teams to escalate complex issues and ensure timely resolution.
– Document all client interactions, technical issues, and resolutions in the ticketing system.
– Continuously update knowledge base articles and FAQs to facilitate self-service troubleshooting for clients.
– Perform periodic system maintenance tasks and upgrades to ensure optimal performance of VoIP systems.
This position offers the opportunity to work in a dynamic environment where you can enhance your technical skills while providing valuable support to our organisation.
Benefits:
– Company pension
– Private medical insurance
Account Manager
Belfast
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Full-time
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Permanent
Salary:
£30-£35k
Requirements:
– Previous experience in an Account Management, Business Development or Sales role is essential. Experience within the telecommunications or IT industry would be an advantage.
– Excellent communication and interpersonal skills, with the ability to build rapport and establish trusted relationships with customers.
– A customer-first approach with a passion for delivering exceptional service and resolving issues effectively.
– Strong commercial awareness, with the ability to identify opportunities to cross-sell and upsell products and services.
– Self-motivated, results-driven and able to work independently while managing multiple priorities.
– Excellent organisational and time management skills, with strong attention to detail.
– Confident in handling customer queries, faults, objections and complaints, working collaboratively to achieve positive outcomes.
– Good negotiation and influencing skills, with the ability to build mutually beneficial commercial relationships.
– Competent in using CRM systems and Microsoft Office applications.
– A positive team player who enjoys collaborating with colleagues across Sales, Customer Support and Technical teams.
About the role:
As an Account Manager, you will be responsible for managing and developing a portfolio of existing business customers, building strong, long-term relationships and identifying opportunities to grow revenue through our full range of telecoms solutions. You will act as the primary point of contact for your customers, ensuring they receive exceptional service while helping them maximise the value of their partnership with Clarity.
Key Responsibilities
– Grow and develop an existing customer base by identifying opportunities to cross-sell and upsell Clarity’s portfolio of telecommunications, connectivity and mobile.
– Build and maintain strong, long-term relationships with customers, developing a thorough understanding of their business objectives, operational requirements and future plans.
– Deliver an outstanding customer experience by providing proactive account management and ensuring customer issues/faults are resolved promptly and effectively.
– Conduct regular customer account reviews to identify opportunities for service improvements, contract renewals and additional solutions.
– Keep customers informed of new products, services and industry developments that could benefit their business.
– Identify and pursue new commercial opportunities within existing accounts to maximise revenue and customer retention.
– Work collaboratively with Sales, Provisioning and Technical Support teams to ensure a seamless customer experience from implementation through to ongoing support.
– Prepare quotations, proposals and contract renewals, negotiating commercial agreements that achieve mutually beneficial outcomes while maximising profitability.
– Maintain accurate customer records, sales opportunities and account activity within the CRM system.
– Achieve individual revenue, retention and customer satisfaction targets and contribute to the overall success of the Account Management team.
– Act as a trusted advisor to customers, providing strategic guidance and recommending solutions that support their business growth.
Key Benefits
– Uncapped commission structure
– 20 days annual leave (increasing to 25 over 5 years) plus bank holidays
– Pension Scheme
– Private Health Care
– Being part of a committed, cohesive team
Telesales Agent
Belfast
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Full time
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Permanent
Salary:
£27.5K
Basic OTE £35K+
Requirements:
Excellent telephone manner. Prior Telesales/Sales experience, preferably within the Telco market. Essential IT skills and CRM experience. To be a team player whilst also having the ability to work on your own initiative. Driven with a competitive nature. A positive attitude.
About the role:
We are keen to employ a Telesales Agent that can work within our central Belfast office. Competitive salary & uncapped commission available. Hours will be Monday to Thursday 9am to 5pm and 9am to 4pm on a Friday.
Responsibilities Include: Identifying opportunities, creating new sales leads and appointments for the Field Sales Team. Achieving weekly/monthly and quarterly targets. Develop and maintain an accurate pipeline. The ability to achieve KPI’s including quantity of calls made daily, booked meetings & prospect/suspect growth. Identifying customer needs and targeting accordingly. Updating CRM with correct information and setting tasks for call backs and follow up opportunities. Liaise with various departments within the business to maximise opportunities.