Creating Clever Connections
The Clarity Blog

Why texting and traditional ways of communicating go hand in hand

As the range of available communication options expands, many businesses are returning to more familiar, mobile communication methods similar to SMS or ‘text’ messaging. Business text messaging is one way that companies can adapt to suit their customers’ busy schedules and preferences, and can

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How using data can boost the bottom line

As consumers and businesses, we are producing and sharing more data than ever before, from personal details to information such as when and how we interact with each other. For businesses, collecting this data is so simple it can accumulate

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How business can reap the rewards of awards

Earlier this year, byphone, the revolutionary Voice over Internet Protocol (VoIP) platform developed by Clarity subsidiary Voxbit, achieved success at a major UK telecoms awards ceremony.  The product, which has received plaudits from customers and industry alike, was highly commended in the Best

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Can your business afford not to record calls?

Businesses are always in search of cost-effective ways to better understand the needs of their customers. They review analytics and compare results in order to identify the level of overall customer satisfaction, and to identify any gaps in business performance.    Whilst satisfaction ratings

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