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Why texting and traditional ways of communicating go hand in hand

As the range of available communication options expands, many businesses are returning to more familiar, mobile communication methods similar to SMS or ‘text’ messaging. Business text messaging is one way that companies can adapt to suit their customers’ busy schedules and preferences, and can

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How using data can boost the bottom line

As consumers and businesses, we are producing and sharing more data than ever before, from personal details to information such as when and how we interact with each other. For businesses, collecting this data is so simple it can accumulate

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How business can reap the rewards of awards

Earlier this year, byphone, the revolutionary Voice over Internet Protocol (VoIP) platform developed by Clarity subsidiary Voxbit, achieved success at a major UK telecoms awards ceremony.  The product, which has received plaudits from customers and industry alike, was highly commended in the Best

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Can your business afford not to record calls?

Businesses are always in search of cost-effective ways to better understand the needs of their customers. They review analytics and compare results in order to identify the level of overall customer satisfaction, and to identify any gaps in business performance.    Whilst satisfaction ratings

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Do I actually need a physical desk phone?

It is common in modern homes these days to find that there isn’t a physical phone installed. Rather, people are opting to rely solely on their mobile phone. However, should the same be the case in businesses? Is it time do

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Do you really need a telephone system at all?

How often have you heard someone in business say ‘I use my mobile for everything’ and then ask whether or not they really need a telephone system at all?  It’s certainly one of the most common points of discussion when I meet with perspective clients, particularly those

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Wireless or wired?

The increasing need for businesses to provide a flexible workspace for their employees means there is also the need for versatile internet coverage.   Traditionally, businesses stayed connected through a wired network, using cables upon cables to connect devices, such as laptops and desktop computers to

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